About the role
Transam Carriers runs 120+ trucks out of Concord, Ontario — cross-border LTL and truckload, our own customs desk, our own cross-dock.
Our dispatch runs as several desks: East Coast LTL and express, East Coast full truckload, western long-haul, Midwest and Chicago short-haul, and city. Each desk is strong on its own. Nobody owns all of them.
That is the job. You would run the entire dispatch floor.
What you would own
- Every dispatch desk and the dispatchers on them — coverage, standards, escalation, who is on call
- Service performance: on-time pickup and delivery, and the honesty of the ETAs we give customers
- How the desks work with each other rather than around each other — today each desk plans its own trucks, and the company pays for that at the seams
- Driver experience on the operations side. Dispatch decisions are the biggest single factor in whether a driver stays
- The working relationship with sales, safety and the shop, so commitments made are commitments that can be run
What we are looking for
- You have managed dispatchers, not only dispatched. We need someone who can take the desk off other people, not add another person to it
- Cross-border experience: customs, bonded moves, border timing, and what actually happens when a truck is held
- You can hold a standard without burning out the room. Dispatch is a high-turnover seat and we would rather fix that than keep refilling it
- Comfortable with systems and data — we run our own TMS and you will have live visibility into every truck
What we offer
- A real mandate. This role exists because the floor needs an owner, and you would be it
- Direct line to ownership
- Modern tooling — live GPS, our own dispatch and tracing systems, and a team that builds what operations actually asks for
- Based at our Concord terminal
How we hire
We use an AI phone screen for the first conversation on some roles — you will be told before it starts, and a person makes every hiring decision.